On the same day that British Gas announces nicely expanded profits (at a time of falling raw material prices), a hospital trust is found to have dramatically failed it's A&E customers. Another no-score draw then, in the private vs public sector championship.
If profit motivated behemoths supplying essential services (like energy or banking or telecoms) might seem tempted to exploit their market domination, public service behemoths supplying essential services (like health care) seem just as likely to fail to provide good service. Perhaps the common factor is scale. Smaller outfits find it less easy to achieve and exploit market dominance or perpetuate catstrophic incompetence. Maybe E F Schumacher was right after all - small(er) is not only beautiful, but more efficient, the disbenefits (to consumers) of massive scale outweighing the benefits.
Climate change (or a meteor strike) may have seen off the last lot of behemoths. So what will it take this time?
Wednesday, 24 February 2010
Tuesday, 23 February 2010
What if...
... politicians were nice to each other during election campaigns? Tried to see the sunny side. Forgave weaknesses and failings. Mr Cameron empathises with Mr Brown's discomfort at being branded as a bully. My Brown empathises with Mr Cameron's disadvantageously narrow Eton education. Both empathise with the Lib Dem's excrutiatingly soporiphic obligation to be reasonable and constructive. (After you .....; Oh, after you, please.......)
Would this be a precedent for commercial kindness? Banks telling customers when their life savings are only earning 0.1%. Garages telling customers that their car has passed it's MOT without any need for repair.
Well, you never can tell. But in the meantime, do make sure you lock the front door at night. Sweetdreams......
Would this be a precedent for commercial kindness? Banks telling customers when their life savings are only earning 0.1%. Garages telling customers that their car has passed it's MOT without any need for repair.
Well, you never can tell. But in the meantime, do make sure you lock the front door at night. Sweetdreams......
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